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FAQ

If you are unable to find the answer to any of your questions below email us at info@mcfarlanefinejewellery.com and we’ll get back to you ASAP. 


Can I order a custom piece? 

Of course! Email Esther (our jeweller, co-owner and mum) at esther@mcfarlanefinejewellery.com and we'll email you sketches, arrange a call or even meet you in person to bring your idea to life. 


How do I find out my ring size?

If you are unsure of your ring size, just ask us! We are more than happy to post you a ring sizer. 


Can I try the pieces on? 

Yes, if you live in Switzerland or London and would like to try the pieces on in person please email us at info@mcfarlanefinejewellery.com and we will see what we can do.


Are your pieces authentic?

Yes, all our pieces are either manufactured by ourselves or commissioned by us from a high calibre team of designers and manufactures. Our name is the brand, so we're very particular about what we sell. 


What if the item I want is out of stock?

If you can’t find the item you are looking for or it is not currently in-stock please email us (info@mcfarlanefinejewllery.com) and we will try to create or acquire a similar or the same piece ASAP. 


Can I request a piece not currently in your product range?

Yes! We want our customers to love the pieces we have in store, so please feel free to email/Facebook/Instagram/Pinterest us and share the pieces that you love and want to wear too!   


How often do you update your range?

We are constantly on the lookout for new pieces and ideas. To stay up-to-date with new arrivals, please check our homepage.