Return Policy

General returns: 

Our return policy lasts 14 days since you receive your purchase. If 14 days have gone by since you received your purchase, please contact us at info@mcfarlanefinejewellery.com to talk with one of our team. 

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. Returned pieces can be exchanged for store credit or refunded once the piece has been checked by our team. There are certain situations where only partial refunds are granted: 1) if an item is not in its original condition, is damaged or missing parts for reasons not due to our error, 2) an item that is returned without notice more than 10 days after delivery.

If you have any questions about your return, please email us at info@mcfarlanefinejewellery.com

 

Custom pieces: 

We are unfortunately unable to refund custom pieces. We want you to adore wearing our jewellery, so if you have any questions or would like to make an adjustment to your design, please email us at info@mcfarlanefinejewellery.com . 

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your returned item is accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Please note, that unfortunately we are unable to refund shipping fees. 

 

Return Shipping

To return your product, please contact us at info@mcfarlanefinejewellery.com. 

For orders over 500CHF/USD/EUR returns are complimentary. For items under this threshold, you will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. 

Depending on where you live, the time it takes for your exchanged product to reach you, may vary. Please email us at info@mcfarlanefinejewellery.com with any questions.